At Opurnota Fashion, we want you to be satisfied with your purchase. Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

• You receive a damaged or defective product.
• You receive the wrong product or an incorrect item.
• The product received is significantly different from the product description.
• The product has a manufacturing defect.

To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition and packaging, along with any tags or accessories provided with the product.

2. Non-Returnable Items

The following items may not be eligible for return or exchange:

• Products that have been used, worn, washed, altered, or damaged after delivery.
• Products without original packaging, tags, or accessories.
• Products damaged due to improper handling or care by the customer.
• Items that are specifically marked as non-returnable or final sale.
• Certain personal-use products, cosmetics, innerwear, or hygiene-sensitive items where applicable.

3. Return Request Period

If you receive a damaged, defective, or incorrect product, please contact us within [24/48 hours] of delivery.

Please provide:

• Your order number
• Customer name and phone number
• Clear photos/videos of the product
• A brief description of the issue

Our team will review your request and let you know whether the return or exchange is approved.

4. Exchange Policy

If your return request is approved, we may offer an exchange or replacement depending on product availability.

If the same product is unavailable, we may provide an alternative solution according to the circumstances of the order.

5. Refund Policy

Refunds may be issued only for eligible and approved return cases.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Delivery charges may be non-refundable unless the return is caused by an error on our part, such as sending the wrong or defective product.

6. Return Shipping

If the return is due to our mistake, such as:

• Wrong product delivered
• Damaged product delivered
• Defective product received

we may cover the applicable return delivery cost.

For returns requested for reasons other than a fault or mistake on our part, the customer may be responsible for the return shipping cost.

7. Order Cancellation

You may request to cancel your order before it has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be subject to our return policy.

8. Important Notes

Please check your order carefully upon delivery. If you notice any damage or receive an incorrect item, contact us as soon as possible.

We reserve the right to reject a return or refund request if the product does not meet the eligibility requirements stated in this policy.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Opurnota Fashion
Phone: 01319-897676
Email: opurnotafashion@gmail.com
Address: 1216 Mirpur, Bangladesh

Thank you for shopping with Opurnota Fashion.